POLICIES

Shipping and Lead Time

Lead times vary depending on the product. If you have a specific deadline, please reach out to studio@ralucagermain.com — we’ll do our best to accommodate your timing.

We ship internationally to select countries. For a shipping estimate or questions about international delivery, please contact us at studio@ralucagermain.com.

Buyers are responsible for any customs duties or import taxes that may apply. Unfortunately, we cannot be responsible for shipping delays caused by customs processes.

Return Policy

Each piece is made to order and considered a final sale. However, we want you to be completely happy with your purchase. If something doesn’t meet your expectations, please contact us and we’ll do our best to make it right.

Custom and Personalized Orders

For custom or personalized requests, please email studio@ralucagermain.com. We’d love to discuss your vision and explore what’s possible.